Order support and returns at Sideline Trophy Co

An athlete's name is wrong or a piece broke. What do we do?

First, find the proof you approved and set it next to the piece. If the award does not match the proof, or something cracked on the way, send Sideline Trophy Co your order reference with clear photos. Each cheer award is made for one athlete or squad, so it cannot be passed to another team. Booster clubs and coaches who are not happy with an order can count on our 100% satisfaction refund. Let us know the banquet date, too.

What should a cheer award problem report include?

The order reference and the gym, school or booster club that placed it.
Which piece is affected: the squad, the athlete name and the award title on it.
Photos of the mistake or damage, with the packaging if something broke in the box.
How the name or squad line appeared on the proof you approved.
The date of the banquet or presentation, so the next step fits your schedule.

Order terms for cheerleading awards

Before accepting: Your cheerleading awards are made to the approved specification, so read the cancellation, return and remedy terms in the written quote first. An illustration does not establish a stocked product or a standard return arrangement.
Reporting an issue: Contact Sideline Trophy Co promptly with the order reference, the affected cheerleading awards, the problem and photographs where useful, and keep the approved proof for comparison.
Damage or missing items: Keep the packaging, photograph the package and contents, check the packing list and share the delivery date.
Changes after approval: Report a changed “Season” line, date or dimension at once. Whether it can still be made depends on the stage of work and the order terms; any revised cost or schedule is confirmed before proceeding.
Remedies and refunds: Sideline Trophy Co explains the remedy, any return instructions and processing under your order terms and statutory rights. Wait for those instructions before sending anything back.

Which Sideline Trophy Co piece is affected?

Name the piece as the collection does, and check the lines its proof fixed:

Cheer Championship Trophy: Squad, Event, Division, Placement and Season lines
Cheer Competition Trophy: Squad, Event, Division, Placement and Season lines
Pom Motif Acrylic Award: Athlete, Recognition, Squad and Season lines
Cheer Coach Appreciation Plaque: Coach, Message, From and Season lines
Cheer Team Photo Plaque: Squad, Event, Caption and Season lines
Spirit & Leadership Award: Athlete, Recognition, Contribution, Squad and Year lines
Perpetual Cheer Gym Plaque: Gym, Program, Honoree and Season lines
3D Megaphone or Pom Trophy: Recipient, Motif, Award and Season lines
Full-Color Cheer Event Poster Package: Event, Squad, Recognition and Season lines

Satisfaction refund: If you are not happy with your order, we offer a 100% satisfaction refund. Contact us with your order reference so we can arrange the next step.

Contact Sideline Trophy Co about your order.

Business contact

Sideline Trophy Co